Refund for premium account

  • Unknown's avatar
    alechickernell · Member ·

    Hello, I purchased the premium account recently and do not like using this platform for my website. I would like a refund as soon as possible.

    Thank you,
    Alexandra

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    I don’t know why this thread has been tagged with modlook. We only tag threads with modlook for a Staff follow up in the sidebar when we have difficulty with Canceling and Refunding Purchases and I assume that you have used the correct process.

    Please see the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

    Refunds https://en.support.wordpress.com/refunds/ are time limited.

    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one. (Depending on the country you live in it may take a little longer to get to your bank.)

    Cancelling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi Alexandra,

    There are no upgrades owned by the account you are logged in to. What is the URL of the site you purchased the plan for?

    and do not like using this platform for my website.

    Is there anything in particular you have been struggling with? If so, just let me know and I’ll be happy to take a look.

    Thanks!

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