Refund for Premium fee

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  olsonac · Member · Apr 3, 2015 at 9:31 pm

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  Dear Staff,

  How do we get a refund on the liahonalocalpages blog’s Premium fee we just paid? We were having trouble with contributors getting locked out and thought we needed to pay for a Premium account. A staff members said we didn’t need to do that and that we could get a refund.

  olsonac

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 3, 2015 at 10:44 pm

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  Provided you are within the 30 days allowed and you are logged in as Admin under the exact same username account that purchased the upgrade, you ought to be able to request a refund from your dashboard > Store > My Upgrades
  http://liahonalocalpages.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
  You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
  Note: It takes from 1 – 2 weeks for the refund to be received.

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  pmciano · Member · Apr 4, 2015 at 3:37 pm

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  @olsonac

  Your WordPress.com Premium Plan has already been successfully refunded:

  https://wordpress.com/me/billing

  Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  You have many contributors to your site. Are they all having trouble accessing the site or are there specific users that are having a problem?

  Once I get some feedback, we can take the next troubleshooting step in resolving your issue.