refund for premium plan

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  writeshe · Member · Jan 8, 2016 at 2:48 pm

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  Hello!

  I received a Paypal notice that I was recently billed for my wordpress.com premium upgrade. However, just a few weeks ago I switch my site from a wordpress.com to a wordpress.org and didn’t realize I was still on the auto renewal for the premium on the com site. Is it possible to cancel the premium on my wordpress.com and get a refund? Thanks!

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  micawbr · Member · Jan 15, 2016 at 12:07 pm

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  Hello,
  Go to your Manage Purchases page, look for the upgrade you wish to cancel, and click “Cancel and Refund”. More info is available on the support page:
  https://en.support.wordpress.com/refunds/#how-do-i-request-a-refund

  If that doesn’t work, add “modlook” to the tags of this forum thread to let WordPress.com staff know that you need assistance with this issue.