Refund for recent upgrades

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  andrewkthompson · Member · Sep 28, 2013 at 4:41 pm

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  I would like a refund for the recent auto-renewals charged to my account. I did not authorize the charges and I no longer use the WordPress service. I had stopped using WordPress last year because I believe it is a terrible product and it is impossible to contact anybody who is affiliated with the company.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 28, 2013 at 4:45 pm

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  This site http://andrewkthompson.org is NOT being hosted by WordPress>COM and it’s redirecting to http://www.andrewkthompson.net/
  http://ismyblogworking.com/www.andrewkthompson.net

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  timethief · Member · Sep 28, 2013 at 4:47 pm

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  http://andrewkthompson.org is hosted by Staminus Communications

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  andrewkthompson · Member · Sep 28, 2013 at 5:22 pm

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  That’s right. It is being directed to AndrewKThompson.net.

  I had stopped using WordPress last year, which is why I am annoyed that WordPress has charged a list of upgrades for features I don’t use or want.

  To be clear, I am not disputing the $26 for domain registration. I am requesting a refund for the nearly $140 of auto-renewal upgrades that I do not want, nor did I authorize.

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  timethief · Member · Sep 28, 2013 at 5:25 pm

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  Volunteers cannot help with financial issues. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed):

  Contact

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  timethief · Member · Sep 28, 2013 at 5:28 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  andrewkthompson · Member · Sep 28, 2013 at 5:36 pm

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  thank you. I will give these links a try.

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  timethief · Member · Sep 28, 2013 at 5:40 pm

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  You’re welcome.