Refund for renewal

lashedbykayla · Member · Oct 10, 2019 at 5:10 am
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I was not aware there was an auto renewal

The blog I need help with is: (visible only to logged in users)
staff-mckluskey · Staff · Oct 10, 2019 at 7:18 am
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Hi there!

No worries, you have 30 days to cancel and get a refund for any plan and 96h for a registered domain. That being said, we can still help you to get your subscriptions refunded.

However, I can see you have already opened a dispute with PayPal – we won’t be able to refund you while it’s ongoing. Please cancel the dispute and let us know here so we can proceed with the refund on our end.
kokkieh · Staff · Oct 10, 2019 at 7:21 am
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Hi there,

It looks like our payment processor has already dismissed your dispute as invalid, so we’re now able to refund you. To do this will require us to cancel your domain, lashedbykayla.com.

Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future.

Please confirm if we should cancel and refund both the plan and domain, or if you prefer to keep the domain and only refund the plan.
lashedbykayla · Member · Oct 23, 2019 at 7:52 pm
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What is going on?! I have requested a refund several times and have received no confirmation from anyone. Please sort this out immediately.
I want the domain and subscription cancelled and refund ASAP and confirmation sent.
Why is it so hard to have this done?
lashedbykayla · Member · Oct 23, 2019 at 7:54 pm
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Emailed 10/10/19
Yes please cancel domain and plan and issue full refund for both.

Thank you
lashedbykayla · Member · Oct 23, 2019 at 7:55 pm
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Emailed 10/10/19
Hi there, yes I want the subscription cancelled immediately and a refund issued.

Please respond as soon as possible, thank you.
I can’t find any contact details on the WordPress website and it states on your site that I can be issued a refund if requested within 96 hours of purchase. Please ensure I am fully refunded and the account cancelled.
staff-blorbo · Staff · Oct 23, 2019 at 8:35 pm
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It sounds like you were replying to the notification emails. Please note that those don’t go anywhere. Posting here is the only way to reply.

I have canceled and refunded your domain and plan as requested.
lashedbykayla · Member · Oct 23, 2019 at 11:14 pm
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Great thank you for your prompt response

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