Refund for subscriptions for websites no longer in use

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  rajdeepdhanjal5b2063cd3d · Member · Dec 25, 2025 at 12:55 pm

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  We had a recurring subscription for 2 of our websites. We decided to delete those websites and ended up having no active plans.

  Now, we want a refund for the subscription as they were annual and the websites were deleted in <30 days. We are not able to connect with human support team because we do not have any “active” plans. We had business plans for both.

  We even tried restoring one of the websites so the subscription comes back and we are able to get in touch with the support team but even that is not working.

  The blog I need help with is: (visible only to logged in users)

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  staff-imahappyengineer · Staff · Dec 27, 2025 at 9:16 pm

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  Hello @rajdeepdhanjal5b2063cd3d,

  We offer a 14-day money-back guarantee for all WordPress.com subscriptions. If the subscriptions were canceled beyond that 14-day window, refunds are not available per our policy.

  That said, I’d be happy to help you restore your sites and subscriptions so you can continue using the services you paid for. I’ve already sent you a direct email about this so we can continue the conversation securely, since it involves account-specific details. Please feel free to reply to that message, and I’ll take it from there.