Refund for theme purchase
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I cannot find any way to access customer support. I am trying to get a refund for a theme upgrade I purchased, and the provided instructions do not seem to be working.
This is disappointing service.
The blog I need help with is: (visible only to logged in users)
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Hi Maryanna, sorry you’re having trouble issuing yourself a refund, I’d be glad to help.
Could you please confirm that you would like a refund for the Port theme on maryannamrogers.wordpress.com?
You can contact Customer Support either through the fourm as you’ve done, or the contact form here: http://en.support.wordpress.com/contact/ Live chat support is also available through the contact page at some times.
Each premium theme also has its own support forum, for theme-related issues:
http://premium-themes.forums.wordpress.com/
Finally, you can always email support at help AT wordpress DOT com.
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Yes, Kathryn. I would like a refund on the Port theme. Can we simply process the refund here?
thank you!
m
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No problem – I’ve gone ahead and issued your refund. It can take 1-2 weeks for a refund to be reflected on your account.
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Wow! That was fast – thank you so much! Now that I understand how your customer service works, I’m impressed!
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