Refund for theme purchased within 30 days
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To whom it may concern:
I recently purchased the “Chalk Theme” and contacted The Theme Foundry for a refund because I decided that the theme was not what I was looking for. I would like a refund since I purchased it within the past 30 days. Jennifer from The Theme Foundry was kind enough to tell me to do the following: “To process your refund you will just need to navigate to the paid upgrades page in your dashboard (yoursite.com/wp-admin/paid-upgrades.php). Your eligible themes will have a “Cancel and Refund” button next to it, please keep in mind it needs to be within 30 days of purchase to be eligible for a refund.”
Which I did, however, there is no “Cancel and Refund” button, so I am contacting you in order to process my refund.
Please let me know if you need any other information.
Thank you!
The blog I need help with is: (visible only to logged in users)
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As you can’t find the correct button to click I have tagged this thread for Staff help.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
http://en.support.wordpress.com/upgrades/#refundsNote: It takes from 1 – 2 weeks for the refund to be received.
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Hi @ktydesigns,
The link which you need is right here:
https://phillyruns.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
Keep in mind that the only user who will see the “Cancel and Refund” link is the person who originally purchased the upgrade. If you are not logged in as that user, then please log in as that user or have them do so.
Let me know if you have any questions!
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Thank you very much! I did not realize that I needed to login as the “user.” I must have purchased it while logged in with my client’s login info. I appreciate all the help!
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