REFUND FOR UNAUTHORISED DEBIT & NOT SATISFACTORY SERVICE

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  midhatabughazaleh · Member · Feb 6, 2021 at 4:49 am

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  I have requested a refund many times. There is no confirmation of when I will get my US$96 refunded back to my credit card.
  Really terrible experience.

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  staff-mckluskey · Staff · Feb 6, 2021 at 10:47 am

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  Hi there!

  It looks like we have already replied to you two weeks ago here:

  https://wordpress.com/forums/topic/refund-for-unauthorised-debit-not-satisfactory-service/.

  We need you to please reach out using the correct account. When you log into the account where you purchased the subscription, you will be able to cancel it directly from there.
  You will also be able to reach our support team via live chat.

  If you’re having any trouble accessing the correct account, please check out this page and fill out the Account Recovery form:

  https://wordpress.com/support/account-recovery/.