Refund for upgrade

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  razim92 · Member · Nov 9, 2014 at 12:25 am

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  I was using the free trial for the business plan. I cancelled it the day i signed up because it wasn’t for me (or at least i thought i cancelled it).

  Now i was charged $300 on my credit card. As soon as I saw that, I cancelled the upgrade again immediately (for the second time). It was within 48 hours.

  How long until I am issued my refund for the credit card charge?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Nov 9, 2014 at 12:33 am

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  It can take 1 to 2 weeks for money to be transferred into your account – banks are slow to send money back

  I have flagged this for the staff to double check your account to insure the refund has been properly done

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  razim92 · Member · Nov 9, 2014 at 12:59 am

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  thank you

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  auxclass · Member · Nov 9, 2014 at 1:14 am

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  You be welcome

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  rachelmcr · Member · Nov 11, 2014 at 1:42 pm

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  Hi there,

  I’m very sorry the free trial wasn’t cancelled when you tried the first time around. I just checked and confirmed that the Business plan was cancelled and transaction was voided before it went through, so you should just need to wait for your credit card company to remove the pending transaction from your card. If you have any concerns about it, your credit card company should be able to give you more information about how long that will take.

  Please let me know if I can do anything more to help!

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  razim92 · Member · Nov 12, 2014 at 7:50 am

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  Thank you for your help :)