Refund for Upgrade Purchased on 7/13/2017

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  jennyatdapperhouse · Member · Jul 14, 2017 at 10:24 pm

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  I am unhappy with the lack of support that I expected to receive with this upgrade and I would like a refund for this purchase:
  7/13/2017
  Paid via PayPal with
  Transaction ID
  [redacted info for privacy]
  Seller info
  WordPress.com
  877-273-3049
  http://wordpress.com
  (email visible only to moderators and staff)
  Purchase details
  WordPress.com Premium for http://dapperhouse.wordpress.com
  $99.00
  Item #1003

  The blog I need help with is: (visible only to logged in users)

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  christineoakfield · Member · Jul 15, 2017 at 1:35 am

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  @jennyatdapperhouse,

  I’m sorry to read you aren’t happy with the support with the Premium Plan.

  Please know that you do have the ability to request a refund through your account. Find the directions here: https://en.support.wordpress.com/refunds/

  Please know you posted this information to a public forum. Your email was removed but it was a lot of information to post publicly.

  Also, are you aware that with the Premium Plan you have access to email and live chat (when live chat is available)? You don’t need to use these forums:
  https://wordpress.com/help/contact

  Moderator/Staff: I’m thinking some of this info needs to be redacted. (?)

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  jennyatdapperhouse · Member · Jul 15, 2017 at 3:04 am

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  Your directions for a refund say “If you are within the refund period, head to your Manage Purchases page. This page can be accessed through your Me page in the “Manage Purchases” section of the left sidebar.”
  When I go to “manage Purchases” page I only have the option to upgrade my plan. As well, I get a pop up box that tells me to pay $119.
  I want a refund of my original $99.
  You have not provided an option for me to so.

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  jennyatdapperhouse · Member · Jul 15, 2017 at 3:08 am

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  As well,
  providing me with the link to the public forum rather than my “premium live chat” option is not helpful. All your “support” points to public forums.
  wordpress: “Also, are you aware that with the Premium Plan you have access to email and live chat (when live chat is available)? You don’t need to use these forums:
  https://wordpress.com/help/contact”

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  justjennifer · Member · Jul 15, 2017 at 5:29 am

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  It looks like Staff have already removed the sensitive information from your above post, but I have left this thread tagged for their attention to help with the refund.

  Is it possible that you purchased the upgrade using a different username account than the one you are posting here in the forums? That could explain why you wouldn’t see the purchase in your Manage Purchases dashboard or have access to direct Staff assistance at https://wordpress.com/help/contact

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  justjennifer · Member · Jul 15, 2017 at 5:30 am

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  @christinemaze thanks for tagging this. :)

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  christineoakfield · Member · Jul 15, 2017 at 10:17 am

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  Thanks for jumping in, @justjennifer !

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  staff-doublebassd · Staff · Jul 16, 2017 at 1:10 am

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  Hey there,

  I have and refunded the charges for the Premium Plan back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  jennyatdapperhouse · Member · Jul 16, 2017 at 2:24 am

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  Thank you for your help in resolving this issue staff-doublebassd I much appreciate your actions and assistance.

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  staff-doublebassd · Staff · Jul 17, 2017 at 3:02 pm

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  You’re very welcome!