Refund for Upgrade – Purchased on Wrong Account

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  dcowling · Member · Jan 17, 2013 at 5:02 pm

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  I recently created a wordpress account using the incorrect email address. When I created the account, I paid $99 for the upgrade. I need to transfer the paid upgrade to the REAL account or receive a refund so that I may repurchase under the correct account.

  I’ve requested a refund under the account with the incorrect account, but my fear is that WordPress is replying to the bad email address. PLEASE HELP!

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Jan 18, 2013 at 7:33 pm

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  Hi there – to which site address would you like the bundle transferred? Could you please give us the WordPress address in the form xxxxxxxxx.wordpress.com? Thanks.

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  dancowling · Member · Jan 18, 2013 at 7:51 pm

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  Test

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  dancowling · Member · Jan 18, 2013 at 7:52 pm

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  My initial reply was denied, so I will try once more.

  The username that SHOULD receive the upgrade is (email visible only to moderators and staff). The blog is YourBrandedLife.WordPress.com

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  kathrynwp · Staff · Jan 18, 2013 at 7:58 pm

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  It looks like your replies were being marked as spam, sorry about that. I’ve just unspammed them.

  I’ve just switched the Value Bundle over to YourBrandedLife.WordPress.com under the user dancowling.

  Please let me know if everything looks OK and if you need anything else.

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  dancowling · Member · Jan 18, 2013 at 8:03 pm

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  Thank you so much, Kathryn!

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  dancowling · Member · Jan 18, 2013 at 8:21 pm

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  May I ask why my replies were marked as spam? I want to make sure that doesn’t happen in the future.

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  kathrynwp · Staff · Jan 18, 2013 at 10:08 pm

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  I’m not sure what’s triggering this, but you might want to fill out the inquiry form over at Akismet, our anti-spam service:

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  Type the word “spam” into the box, and a form will appear with further instructions. Be sure to let them know your username (dancowling) and that your comments in the WordPress.com forum are being marked as spam, and they’ll have a look at what might be the problem.

  You might also mention that your second user account – dcowling – is not having the same problem.

  Good luck!

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  jimsbob · Member · Feb 20, 2013 at 8:23 pm

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  Hello I brought the upgrade package for the wrong account I want it for my new account can I transfer the account please!!

  the wordpress site the upgrade is on is: http://www.bpxqd.wordpress.com

  Thanks

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  jimsbob · Member · Feb 20, 2013 at 8:25 pm

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  I would like the upgrade package to be on my new site

  http://www.mrgoodoconvo.com

  Thanks

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  kathrynwp · Staff · Feb 22, 2013 at 10:17 pm

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  jimsbob – could you please start a new thread to describe your issue in detail, and add the word modlook in the Tags section in the right column so Staff will respond.