Refund for WordPress.com Premium

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  haemetite · Member · Oct 23, 2014 at 1:23 am

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  Nearly three months back we bought WordPress.com Premium and we rarely used any of the premium features. I would now like to downgrade my account to regular WordPress.com. Therefore can I request you to please refund the remaining amount?

  Blog is rxpgx.com

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 24, 2014 at 9:51 pm

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  I’ll tag this thread for Staff to remove the domain mapping.

  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
  There is also where you can click the “disable auto-renew” link.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  gracejiyoung · Member · Oct 25, 2014 at 12:34 am

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  Hi there,

  I’m not seeing any WordPress.com upgrades in the account under the username: haemetite.

  Let me know if you have any questions with this!

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  haemetite · Member · Oct 30, 2014 at 1:47 am

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  Hi, thanks for your response. The blog I am seeking help for is http://rxpgx.com/ We have a WordPress.com upgrade for this blog, which was bought by one of our co-admin user dukehagalab.

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  gracejiyoung · Member · Oct 30, 2014 at 4:46 pm

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  Hi there,

  I see that it was purchased in July of 2014, and it is now October. Unfortunately the refund period is 30 days and it been months passed so it wouldn’t be possible at this time.

  I’m sorry I couldn’t be of much help.