Refund for wrong theme purchased

• 

  carteblancheproduction · Member · May 4, 2019 at 12:31 am

  • Copy link
  • Add topic to favorites

  Please process refund for transaction ID [redacted] as per conversation with premium theme support post #143319 – purchased in error as using self-hosting. Thank you

  The blog I need help with is: (visible only to logged in users)

• 

  shubhamgmath · Member · May 4, 2019 at 2:07 am

  • Copy link

  Hi carteblancheproduction

  Refunds usually takes around 7-10 business day to show up in your statement. Here is the support document that will help you to know more about refund policy:

  Manage Your Purchases

  Hope this helps.

• 

  carteblancheproduction · Member · May 4, 2019 at 9:31 am

  • Copy link

  Thanks for your reply.

  Is my post enough to receive a refund or do I need to request elsewhere? This forum is the link that was provided to request the refund. Don’t want to go over the 30-day cutoff. Thank you

• 

  fstat · Staff · May 4, 2019 at 3:23 pm

  • Copy link

  Hi there,

  You can cancel the theme purchase yourself and get a full refund by going to your Purchases page. Here’s a direct link:

  https://wordpress.com/me/purchases/carteblancheproduction.wordpress.com/265054/cancel

  If you have any other questions, just let me know and I’ll be happy to help.