Refund for Year of Premium

• 

  sarahvsquires · Member · May 8, 2015 at 6:22 pm

  • Copy link
  • Add topic to favorites

  I currently host a blog here. I am thinking of switching to a different host so I can install third party plugins.

  I paid for the entire year upfront. Is it possible to refund part of the payment I made? Prorate it in some way?

  Thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 8, 2015 at 6:24 pm

  • Copy link

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread for a Staff follow-up regarding the domain and what you want done with it. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  sarahvsquires · Member · May 8, 2015 at 6:26 pm

  • Copy link

  Ok thank you. I am outside the 30 day refund period so I didn’t know if a prorated refund was possible. Thanks.

• 

  timethief · Member · May 8, 2015 at 6:31 pm

  • Copy link

  I do not believe it is possible but please be patient while waiting for a Staff response.

• 

  alexjgustafson · Member · May 8, 2015 at 6:35 pm

  • Copy link

  Hi Sarah,

  Sorry, but we do not offer refunds, even pro-rated ones, after that 30-day refund period.

  You may want to disable the auto-renew for your Premium plans here:

  https://wordpress.com/my-upgrades

  If you’d like, I can separate the premium plans from the domain registrations so you can keep the domain set to auto-renew. Or you can transfer the domains to another registrar.

  -Alex G.