Refund hasn’t worked

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  mikeytindale · Member · Oct 25, 2018 at 3:03 pm

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  Hi – I have two refunds. One refund recepit shows where the money will go, back onto my card. The other seperate refund doesn’t, can you fix this please as I haven’t received the full refund!

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 25, 2018 at 3:54 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  staff-zinnia · Staff · Oct 25, 2018 at 5:07 pm

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  Hi –

  I can see that we’ve processed 2 refunds on this account. One for £40.80 and the other on £30.60. They were refunded on the same date and look to be going through Stripe Ireland.

  The money comes back to you the same way that it came to us.