Refund Help

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  phsmedianews · Member · Mar 10, 2023 at 5:34 pm

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  Hello, We have discontinued the use of our WordPress site this school year, but forgot to turn off the auto-renewal on the payment plan. I feel like I typically get an email reminder that the site will renew, and I don’t remember getting that this year. Had I gotten an email reminder I would have cancelled before the charge came through. We are now hosted by SNO for our student publication.

  I read your refund policy, but didn’t know if there was anything you could do to help us. We are a high school without a big budget.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Mar 10, 2023 at 5:44 pm

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  Hey there,

  I have canceled your subscription to WordPress.com Premium and refunded the charges back to you. It can take up to 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,