Refund help

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  mohammedjamil · Member · Dec 31, 2014 at 4:40 pm

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  Hello wordpress staff

  I have not been refunded for mapping my domain to a wordpress site.

  I was told it would take 7 days but it has not come in yet.

  Thanks for help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 31, 2014 at 5:28 pm

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  Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there.

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  mohammedjamil · Member · Dec 31, 2014 at 5:59 pm

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  Thank you for replying

  Yes i canceled it within the time frame, but did not get a email to confirm it.

  I mapped my domain name to a WordPress blog and registered the domain with another company

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  timethief · Member · Dec 31, 2014 at 6:07 pm

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  What do you see here?
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  What is the URL of the domain you refer to?

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  mohammedjamil · Member · Dec 31, 2014 at 6:10 pm

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  the url is mohammedjamil.wordpress.com

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  timethief · Member · Dec 31, 2014 at 6:15 pm

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  WordPress.com is the top level domain here and all free hosted free wordpress.com blogs are on .wordpress.com sub-domains.

  mohammedjamil.wordpress.com is a subdomain URL for a free WordPress.com blog.

  Your referred to a domain above an d expect an refund. For what?

  A refund for a domain mapping upgrade is time limited. What is the domain URL starting with http:// that you were mapping from mohammedjamil.wordpress.com to?

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  mohammedjamil · Member · Dec 31, 2014 at 6:18 pm

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  http://www.khanmedia.co.uk was the mapped domain

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  timethief · Member · Dec 31, 2014 at 6:20 pm

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  Thank you. Please be patient while waiting for a Staff response.

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  mohammedjamil · Member · Dec 31, 2014 at 6:21 pm

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  thank you for your help

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  amightywp · Member · Jan 4, 2015 at 6:48 pm

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  Hi there,

  It looks like your domain mapping was outside of the default 48 hour refund period for domain products in which we automatically issue refunds, so one was not issued at that time. I have now issued a refund however, so it should be heading back to your bank account now.

  I sincerely apologize for the wait.