Refund Help – Need Staff Attention
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Hi – I got charged £85 for the wordpress upgrade today, after reading if i cancelled within 2 days, i cancelled because i don’t currently have enough to pay for it (being a student). But i seemed to have cancelled it without requesting a refund? could someone help please! Needed urgently!
The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I also tagged this thread for a Staff follow-up so you can let them know exactly what you want to do about the domain. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I’m aware of the time frames – what I’m saying is i cancelled without requesting a refund and now have no option to as the upgrade has been cancelled
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I understand that and I tagged this thread for Staff help so this thread is in the queue and then will assist you when they work their way forward to it.
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Hello, I did 02 blogs for test. I canceled one and the other I did the upgrade for a premium. But I can get change the configurations because my older blog (canceled) is continue appearing.
What can I do? Please, help me. Tks -
I cancelled before they billed and they still billed me
Try better business if no response.
I am -
@equipepartiubogota
Please use this link to start you own thread https://en.forums.wordpress.com/?new=1
Know that “one and the other” has no meaning for us. You need to post actual URLs and be very specific when you create you new thread. -
@glaproducts
Please use this link to start you own thread https://en.forums.wordpress.com/?new=1
Exactly what did you cancel and what were you billed for? You need to post actual URLs and be very specific when you create you new thread. -
The transaction in question was successfully voided. No charge was placed.
If you still see a pending charge on your account, it should disappear within a few days.
I only see one site associated with your account, eagoraeeu.wordpress.com. It has a WordPress.com Premium Plan and a custom domain, partiubogota.com, associated with it.
If you’re having a problem viewing the site, please try clearing your browser’s cache:
If I’ve misunderstood the issue, or if you have any other questions, please let me know.
I don’t see any transactions associated with your account:
https://wordpress.com/me/billing
If you have additional questions, please let us know.
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