REFUND?? Horrible access to the support section

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  dinoe5ba422de67 · Member · Mar 3, 2023 at 4:41 pm

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  Hi,

  I need the refund of the subscription charge, I just found out from my accounting you guys charged me again. Last year I took refund few days after I bought the plugin, as it had issues working on our WP website. And I was supposed to be unsubscribed, and now you charged me yearly subscription again. Order ID

  RECEIPT ID
  [redacted]

  Please let me know when refund is done

  Dino Nedelko

  I don’t have a site with WordPress.com yet

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  staartmees · Member · Mar 3, 2023 at 5:02 pm

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  You can always check and manage your purchases yourself at https://en.support.wordpress.com/manage-purchases/

  If you don’t know what a charge made by wordpress.com is all about, you can allways check it out yourself at https://wpchrg.wordpress.com/

  Can you tell us what’s horrible about this?

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  staff-doublebassd · Staff · Mar 3, 2023 at 10:29 pm

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  Hi there,
  
  From the receipt you provided, the charge is related to a recurring WooCommerce subscription. I recommend contacting the WooCommerce team, as they would have access to your account and be best positioned to assist you with canceling and refunding your account.
  
  https://woocommerce.com/contact-us/

  These particular forums provide support for WordPress.com-hosted sites.
  
  Hope this helps.

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  dinoe5ba422de67 · Member · Mar 15, 2023 at 5:33 am

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  Support has finally responded after this post and solved the charge. Not a good experience but it was solved!