Refund if you cant fix

• 

  icongas6e6d758552 · Member · Oct 11, 2023 at 3:28 pm

  • Copy link
  • Add topic to favorites

  I cant access the website I started to make yesterday, it’s still not public as I can see.
  I don’t have many emails either, it’s possible that inital emails (or key) was sent to an old email address called cubegasservices which I used for an old wordpress account many years ago but have no access.

  I bought the domain name, it should have been under icongas, if you can’t recover it then refund my money please. Many thanks, John

  Self-declared URL: icongas .co.uk
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Oct 11, 2023 at 3:37 pm

  • Copy link

  You are simply logged in to the wrong account. icongas6e6d758552 was only created 1 hour ago so it cannot be connected to a site you started yesterday.

  As you have a paid plan, it’s very easy to restore access to the account owning that site by using the Transaction ID at https://wordpress.com/support/account-recovery/#account-recovery-form

• 

  icongas6e6d758552 · Member · Oct 11, 2023 at 4:02 pm

  • Copy link

  Ok, thanks. But I dont have any idea how to gain access to the domain I bought yesterday.

  I tried account recovery, it dosent work (i.e the button dosent work) I only have the Trans ID (redacted)

• 

  icongas6e6d758552 · Member · Oct 11, 2023 at 5:01 pm

  • Copy link

  I havent had access to the virgin account for 2 years as i’m now with BT

• 

  staartmees · Member · Oct 11, 2023 at 5:21 pm

  • Copy link

  You don’t need access to that old email account; give your current email address. Just click on TransactionID and give the TransactionID as you find it. Next click on ‘Recover my account’. That’s all

• 

  staartmees · Member · Oct 11, 2023 at 5:29 pm

  • Copy link

  The Transaction ID is a 10-digit unique code, so without WordPress, only the 10 digits 6UJ…

• 

  icongas6e6d758552 · Member · Oct 11, 2023 at 5:32 pm

  • Copy link

  6 times I’ve tried different ways. It’s definately not working and its definately the correct transaction ID, Please see screenshot, any ideas?

  (redacted)

• 

  icongas6e6d758552 · Member · Oct 11, 2023 at 5:34 pm

  • Copy link

  Ah right, says someone will investegate now. thanks

• 

  supernovia · Staff · Oct 12, 2023 at 1:15 am

  • Copy link

  @icongas6e6d758552 – it’s under a different username entirely. It looks like our Accounts team has already responded, but I also wanted to point out you only bought a domain, without a hosting plan.

  In a case like this, the domain will simply redirect to your free WordPress.com address. You’ll need to connect it to a hosting plan, either here or with the company of your choice. The Personal plan would work nicely once you’re logged into the correct account. Let us know what you have in mind and we can suggest next steps.

  Also, I’m redacting your screenshots since some of them contain personal info. Cheers!

• 

  supernovia · Staff · Oct 12, 2023 at 1:18 am

  • Copy link

  Also clarifying: the accounts team just needs a new email address. If you can share an email address that is not the one on this account, that will be the fastest route forward.

  Or, could also change the address on this account to something else: go to https://wordpress.com/me/account and update it, then look for an email at that address and click on the link to confirm the change. That will free up this address for use on the intended account, so you can give them that.