Refund ineligible !?
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I am very upset at the service I have received. I have tried contacting you multiple times as my cancellation of my plan has not been working. I got charged for the plan I did not want as I do not know how to use WordPress and it is not the right choice for me. I’ve tried cancelling for over three days and every time I do just a circle appears, loading circle. I never pressed except plan or even gave us permission and money has been taken out of my account for a free trial. It has now been over the 14 day period and I am not able to cancel it on the website this is unacceptable. I’ve only use the app once and have been charged an incredible amount of money for something that I don’t even want. Please may you get back to me otherwise I will be taking further action.
The blog I need help with is: (visible only to logged in users)
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Hi there,
We apologize for the trouble you’ve experienced reaching us – we understand your frustration. I have canceled your subscription to WordPress.com Personal and refunded the charges back to you. It can take up to 7-10 business days for the refund to reflect on your bank statement.Please let me know if you have any other questions.
Take care,
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