Refund information

• 

  kirteepshingan · Member · Jun 5, 2018 at 6:29 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I had canceled my subscription to this and the amount was supposed to refund. I am unable to track it. It’ll be great if you could send me the refund date.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  mommyhive · Member · Jun 5, 2018 at 6:46 pm

  • Copy link

  Hi there,

  Click the screenshot link below. You would have seen this message at the top of your Manage Purchases page if your cancellation was successful.
  

  You would have also received an email containing the refund information.

  Refund a Purchase

  For more information on Refunds, please refer the below support documentation.

  Refund a Purchase

  Please confirm if you had seen the message and received the email regarding the cancellation and refund.

  Also all WordPress.com plan users have access to priority Live Chat Support. You will get faster response there.
  https://en.support.wordpress.com/live-chat/#how-do-i-access-live-chat-support

  Thank you.

• 

  gemmacevans · Member · Jun 6, 2018 at 11:50 am

  • Copy link

  Hi kirteepshingan,

  We issued a full refund on 07th May 2018 and there is confirmation of this in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 5-10 business days to show on your statement but if you haven’t the money yet, please contact your bank and ask whether there are any processing delays at their end — processing times vary from bank to bank. The transaction ID on the refund receipt can be used to help your bank locate the refund on their system.

  I’ll be here if you have any questions.