Refund Inquiry

  • Unknown's avatar
    alexagodoy13 · Member ·

    Hello, I hope this email finds you well
    I tried to get a refund of 96 dlls for canceling my premium plan. (Transaction name: Provisional Credit Reversal-Ref #2504160021399)
    My webpage and email service have been down since January 2025.

    Thanks in advance,
    Andrea Garcia Godoy

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com! I am happy to help you with your questions.

    We have issued a refund of 96 USD after you have canceled the Premium plan. Please note that the refund may take up to 4-10 working days to appear in your account, and in some regions, it may take more than 2 weeks. You can find a copy of the refund receipt in your Billing History: https://wordpress.com/me/purchases/billing
     
    If you haven’t received the refund even after the said time, let us know, and we’ll take a look.

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