Refund is refused

• 

  margheritamaletiviggiano · Member · Nov 20, 2014 at 10:15 pm

  • Copy link
  • Add topic to favorites

  To the anonymous ID who closed my public topic without the customer’s consent:

  The refund is refused.

  I am NOT going to transfer my websites anywhere: I said I want the technical problem fixed or my money back, but I do NOT want such refund if it implies losing my websites and my work, because I certainly did NOT agree to that.

  I am going to pay it back, hence DO NOT PROCEED WITH THE REFUND.

  I said I am willing to renew both websites for a couple of years, if a technician fixes the hacking, so there is no ill-will on my part but on yours – who are you anyway? What is your title? What is your telephone number to be accountable?

  This is NOT WordPress, no business would ever operate so contrary to ethics because I NEVER said that I would give up my websites and indeed I am NOT going to.

  I contacted Matt Mullenweg about this issue: one of his team must answer the customer with the telephone number of the office that deals with the accountability, complaints and refunds in the legal seat of the company.

  There is NO business that does not have complaint/refund office, hence I expect to receive a telephone number so that I can address this issue with a real person in flesh and blood.

  Margherita Maleti
  My contacts were included in the form to Matt

  The blog I need help with is: (visible only to logged in users)

• 

  margheritamaletiviggiano · Member · Nov 20, 2014 at 10:19 pm

  • Copy link

  And by the way – I am going to call my bank tomorrow morning to refuse any refund from WordPress.

• 

  margheritamaletiviggiano · Member · Nov 20, 2014 at 11:05 pm

  • Copy link

  As per today, November 20 at 5:55 pm New York time, VISA has been notified that ALL CREDITS and ALL TRANSACTIONS with WordPress must be refused and are NOT allowed.

  I kindly request a telephone number in California, where the firm is located, so that I can solve this issue with someone accountable with name/surname.

  I am NOT going to accept possible refunds.

  I am NOT going to transfer my websites to a different host.

  I want to renew my subscription for a couple of years but I need assurance that my websites are not vulnerable to hackers, and in case anything like that should happen, this is the paper trail for the attorneys.

  Please refer to the previous correspondence,

  Margherita Maleti