Refund issue
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Your “Contact Us” links all re-route back to the generic FAQ page. This is ridiculous that I cannot contact someone directly. I was set up on on auto renew but am no longer with my previous organization, nor do I have access to the company credit card that was used for the site. It renewed today and I canceled it today but there was no option to request a refund for the $99. I need that refunded to the card that was used since it is not my card anymore and I canceled on the day of renewal.
The blog I need help with is: (visible only to logged in users)
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You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/
Canceling and refunding purchases
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes 7 – 10 business days and depending where you live from 1 – 2 weeks for the refund to be received after canceling an upgrade and requesting one.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. See: Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again. -
I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I did everything you typed as I had already read the procedures. As I mentioned, there was NOT a refund option and I DID cancel the SAME DAY as the renewal which is today. I need to know how to get the refund since the process described is not what actually showed up when I canceled. Again, there was not an option for refund which is the issue since I am well within the 48 hours.
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As I posted above this thread is tagged for Staff help. Thanks for being patient while waiting.
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Hi –
I see the renewal of the premium plan on checkerzblog.com recently processed. The upgrade has not been cancelled yet, but I can help you with that. Please let me know if you have plans to use checkerzblog.com again in the future.
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Hello.
Yes, I would like to cancel the upgrade effective immediately and receive a refund for the $99
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