Refund issue

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  loz1000 · Member · Oct 10, 2017 at 8:27 am

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  I’d like a full refund please.

  I was unable to customise and set up my new website for the first couple of days after purchase. I was informed via popups that it would take a few days for the site to be fully functional. Because of this I missed out on a full refund.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Oct 10, 2017 at 9:17 am

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  Hi loz1000,

  Your account shows you cancelled loz.world. Do you wish to use this domain on another site hosted elsewhere, or do you no longer need it all? Once a domain has been released there is no guarantee you will be able to register it again, so I wanted to double check.

  If the domain is no longer needed, just reply to me here and I can issue a refund.

  Thanks!

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  loz1000 · Member · Oct 10, 2017 at 2:22 pm

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  Hi!
  Thanks for your help.
  Yes, please cancel my domain. I no longer wish to use it.

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  gemmacevans · Member · Oct 10, 2017 at 4:58 pm

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  Hi loz1000,

  Thanks for confirming. I’ve refunded the remaining amount of your plan and the domain cost. You can view a copy of the refund receipt in your Billing History here:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days to show on your statement, although international refunds (outside of the US) can take a few extra days.

  Please let me know if you need any further help.