Refund Issue

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  rosabakesmanage · Member · Apr 5, 2021 at 1:25 pm

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  Hi there, I selected ‘refund’ under the product that was purchased by a customer and they never got the refund. Please help!

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  austinsangs · Member · Apr 5, 2021 at 1:28 pm

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  Hi there,

  Refunds usually take about 5-10 business days to appear on your statement. I’m calling in staff to look further into it

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  rosabakesmanage · Member · Apr 5, 2021 at 1:34 pm

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  It has been more than 5-10 days and they still haven’t received it. Under the order it states the refund number, as well as the time and the date that the refund was issued. However, they never got it.
  There is no “Refund” stated under Order notes on the right side of my order though. Not sure if it’s supposed to as I’ve never issued a refund before..

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  staff-doublebassd · Staff · Apr 5, 2021 at 4:10 pm

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  Hi there,

  I would be happy to look into this but the upgrade that was purchased and refunded is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look check on the refund for you.

  Let me know if you have any questions.

  Thanks!