Refund issue

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  kingcobrakc88 · Member · Feb 2, 2023 at 6:05 pm

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  My refund for this account has not been processed, If processed, kindly help me with transaction no. so that I can follow up with my bank.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 2, 2023 at 8:34 pm

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  Hi there,

  I can see that you upgraded on 1/20/2023, then canceled and requested a refund two hours after upgrading. Because the cancelation happened so closely after the original purchase, the refund was issued before we received the funds from your bank. In cases like this, your institution will instead reverse the initial charge, and it will simply disappear from your statement rather than issue a line-item refund.

  Essentially there was not enough time for us to collect payment before you canceled so we have nothing on our end to refund. Your bank should be able to confirm this for you, so please check with them. I confirm we show the transaction as canceled and refunded on our end as you can see here: https://wordpress.com/me/purchases/billing/

  Thanks!