Refund issue about the personal plan an upgrade

  • Unknown's avatar
    rfavart · Member ·

    Hello,

    I joined on WordPress.com twenty days ago and subscribed to the personal plan 4€/month offer.

    I was looking for the features I could have with wordpress.org, but I didn’t know that, so I’ve upgraded my offer towards Premium plan and agreed to pay, because I thought this is what I had to do.

    Then, I discovered later that what I was looking for was on wordpress. ORG and not .COM

    I was able to cancel my premium plan upgrade with a click of cancellation, but after this, it moved me towards the free Plan, without possibility of clicking to cancel the Personal plan which I had signed at the beginning.

    So here is my question : Can I have a full refund, or only a refund for the premium plan upgrade ?

    I made the cancellation 3 days after the payment, but on my bank account I can see that wordpress took me 48€ three other days after the cancellation.

    Thank you for your time, have a good day.

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I have issued you the rest of the refund (48€). You should see that refund on your statement within 7-10 days.

    Let me know if there’s anything else I can do for you. I’m happy to help.

  • Unknown's avatar
    rfavart · Member ·

    Ok thank you :)

    I’ll notice you here as soon I’ll have it

    Thanks a lot for this quick help !

  • fstat · Staff ·

    You’re welcome!

    You can already see the refund on your billing history:

    https://wordpress.com/me/purchases/billing

  • Unknown's avatar
    askvamaria · Member ·

    Hi There!

    I also have paid 12 months for the personal plan, due next year August. Can I have a refund for month of December – August 2018 so I can upgrade to Premium?

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