Refund issue, urgent help needed

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  lastwindow8 · Member · May 15, 2018 at 3:56 am

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  I have been charged with 35.88 dollars for subscription. When I cancelled I was refunded 9 dollars.
  I cancelled domain and i wanted rest of the fee back, since I will not use the subscription, but instead i was charged with 26 dollars again and I cannot see that in my transaction history.
  Please connect me with WordPress staff.

  Please help

  The blog I need help with is: (visible only to logged in users)

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  madhusp · Member · May 15, 2018 at 4:36 am

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  You need to contact the staff for the refund. You can click here to contactthe support team.

  Thanks!!

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  lastwindow8 · Member · May 15, 2018 at 4:54 am

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  Hi , I contacted through same link you have provided, my post was redirected here.
  Can you tag, Staff member here.

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  ravichahar · Member · May 15, 2018 at 4:56 am

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  Hey lastwindow8,

  I have added the “modlook” tag to get staff’s assistance. Please wait for a staff member to reply.

  Also, read this.
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  lastwindow8 · Member · May 15, 2018 at 5:10 am

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  Thanks Ravi.

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  fstat · Staff · May 15, 2018 at 7:42 am

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  Hi there,

  I’ve issued the rest of the refund. You should see that refund on your statement within a few days.

  Let me know if there’s anything else I can do for you. I’m happy to help.

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  lastwindow8 · Member · May 15, 2018 at 9:13 am

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  Hey , Thank you very much for the help.
  One more thing,I have been charged with 26 dollars for something, I don’t know for what(other than first 35.88 dollar), and that is not reflected in payments history.
  Has that been refunded too?

  Thanks.

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  kokkieh · Staff · May 15, 2018 at 10:43 am

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  I only see two $35.88 charges in your account history, for your purchase of the Personal Plan last year, and the renewal charge yesterday. Your billing history at https://wordpress.com/me/purchases/billing likewise shows receipts for those two charges, and then receipts for the two refunds we issued.

  The second refund @fstat processed was for $26, as that’s the cost of the domain. Is that perhaps the transaction you’re speaking of?

  If it’s definitely a new charge, then it is for an upgrade in a different account. Do you own any other domains on WordPress.com or have any other sites that you can think of that might belong to a different username?

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  lastwindow8 · Member · May 15, 2018 at 5:50 pm

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  Ya, I have another account but that’s hosted on GoDaddy, not associated with WordPress.

  I was charged 26 dollar specifically with WordPress, but I can’t see that in payment history.
  Pasting the message I got

  26.00 USD was spent on Card (removed card name) on 14-MAY-18 at WORDPRESS [redacted ID].

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  supernovia · Staff · May 15, 2018 at 9:26 pm

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  Thanks, I looked up that transaction by the ID you listed and confirmed it was in fact refunded. I’ve sent a receipt for the refund.

  If the bank is marking that as a charge, can you double check to see if there’s an issue on their end?