Refund issued to a stolen card
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I recently canceled my subscription and a refund was issued but to the original card it was purchased with. That card has been canceled due to it being stolen over the Christmas holidays. So how am I gonna receive my refund?
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Hi inkypinkyboo,
Sorry to hear this. I just wanted to let you know that I will speak to our payments team and follow up with you here when I have more information.
Thanks!
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Hi inkypinkyboo,
Just dropping in with an update. The payments team have confirmed that the refund was successfully sent from our end.
We don’t foresee any issues with the refund reaching you. It should still credit your account providing you have only cancelled the card. If you closed the account in addition to cancelling the card, please contact your bank to find out how the refund will be processed.
As a guide, refunds usually take 7-14 business to show on your statement so you can expect to receive it around that time.
I hope you’re nearly back to normal after your card getting stolen :)
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