Refund issued to a stolen card

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  inkypinkyboo · Member · Jan 18, 2018 at 12:44 pm

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  I recently canceled my subscription and a refund was issued but to the original card it was purchased with. That card has been canceled due to it being stolen over the Christmas holidays. So how am I gonna receive my refund?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jan 18, 2018 at 12:56 pm

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  Hi inkypinkyboo,

  Sorry to hear this. I just wanted to let you know that I will speak to our payments team and follow up with you here when I have more information.

  Thanks!

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  inkypinkyboo · Member · Jan 18, 2018 at 12:57 pm

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  Thank you!

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  gemmacevans · Member · Jan 19, 2018 at 10:47 am

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  Hi inkypinkyboo,

  Just dropping in with an update. The payments team have confirmed that the refund was successfully sent from our end.

  We don’t foresee any issues with the refund reaching you. It should still credit your account providing you have only cancelled the card. If you closed the account in addition to cancelling the card, please contact your bank to find out how the refund will be processed.

  As a guide, refunds usually take 7-14 business to show on your statement so you can expect to receive it around that time.

  I hope you’re nearly back to normal after your card getting stolen :)

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  inkypinkyboo · Member · Jan 20, 2018 at 4:43 pm

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  Refund has been received! Thank you so much!

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  staff-zinnia · Staff · Jan 21, 2018 at 4:54 pm

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  Awesome news :) Take care.