Refund issues

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  goesinevent · Member · Sep 5, 2016 at 8:07 pm

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  Just got a refund, paid $99, got $86 back. Why?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 6, 2016 at 12:25 am

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  Did you retain the domain URL for use elsewhere?

  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it? Which upgrade was purchased?
  4. When was the upgrade purchased? When was the refund requested?

  Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  goesinevent · Member · Sep 6, 2016 at 12:30 am

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  1. inevent.us
  2. ineventus.wordpress.com
  3. goesinevent
  4. Today. Today.

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  timethief · Member · Sep 6, 2016 at 12:34 am

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  Did you retain the domain URL for use elsewhere?

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  kokkieh · Staff · Sep 6, 2016 at 9:29 am

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  Hi there,

  There are no upgrades in your account. Then domain mapping for inevent.us belongs to a different username. As that upgrade is still active on the site I cannot cancel and refund it without the owner’s permission.

  If you are the owner, please log into the correct account, username ineventapp, and post here to confirm you want to cancel and refund the upgrade.

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  ineventapp · Member · Sep 6, 2016 at 12:36 pm

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  Ok, I did that, now I should receive the refund?

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  kokkieh · Staff · Sep 6, 2016 at 2:38 pm

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  Thanks for confirming as the correct username. I’ve processed the rest of your refund. You should receive it in about 10 business days.