Refund issues
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Good day, I canceled a purchase and was sent a confirmatory receipt for my refund on the 17th Dec, 2018. But till this moment i have not received the refund.
The blog I need help with is: (visible only to logged in users)
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Hi esedosi,
Our system shows a full refund has been sent and there is confirmation of this in your Billing History:
https://wordpress.com/me/purchases/billing
Refunds usually take 5-10 business days to show on your statement but international refunds (to banks outside the US) can take a little longer to arrive.
If the refund hasn’t arrived after 10 business days, please contact your bank and ask if there are any processing delays at their end — the transaction ID on the refund receipt can also be used to help them locate the refund.
In some cases where upgrades are cancelled and refunded on the same day, banks remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.
I’ll be here if you have any questions.
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I have contacted my bank and even got my statement of account, but it still shows debit instead of a credit. to whom do i send the statement of account for an evidence? Thank you
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Hi esedosi,
I’ve contacted you over email explaining the charges and refunds in detail. If you have any questions or concerns, please feel free to reply directly to that email.
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