Refund issues

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  nashsupplements · Member · Jun 28, 2022 at 1:25 am

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  Hello! I requested a refund on June 14th and was told to expect around 7 business days for the refund to go through but I have not seen any update yet. Could someone please check in on this for me? Thanks!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jun 28, 2022 at 7:33 am

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  Hi there,

  We processed your refund on 15 June. You can see the receipt with a transaction ID from our payment processor here:

  https://wordpress.com/me/purchases/billing/

  Please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system.

  It looks like that refund might have been processed as a reversal, in other words, your bank might have cancelled the original charge, in which case you won’t see a separate entry on your statement for the refund.