refund issues

  • Unknown's avatar
    rednovacreative · Member ·

    I was charged for my account on the 7th and just saw it today. so I went in the cancel and get a refund. They say because I canceled first I can’t talk to a real human, this company is so awful. This is why I’m leaving. No support. It says I should see my refund in my billing history. Which it is not showing. Can any one help? thanks.

    Troy

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com! I am happy to help you with your questions.

    I have checked your account and found that the Business plan for the site was renewed on 7th July 2025 and then canceled on 22nd July 2025. As the cancelation was made outside the refund window ( of 14 days), there was no refund initiated automatically.

    That said, I have issued a full refund of $300. The refund may take up to 4-10 working days to appear in your account, and in some regions it may take more than 2 weeks. You can find a copy of the refund receipt in your Billing History: https://wordpress.com/me/purchases/billing

    You can read more about the refund policy here: https://wordpress.com/support/refunds/#refund-periods 

    If you haven’t received the refund even after the said time, let us know, and we’ll take a look.

    Thank you for trying WordPress.com. You have a great rest of the day ahead and stay safe 😊

  • The topic ‘refund issues’ is closed to new replies.