Refund management

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  youingpeople · Member · Dec 24, 2017 at 1:33 pm

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  I have cancelled my fare.Please give me a refund.

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  avydun · Staff · Dec 24, 2017 at 2:38 pm

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  I have added a tag “modlook” to this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers have a look at this and have an update for you.

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  justjennifer · Member · Dec 24, 2017 at 5:37 pm

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  Hi there @youingpeople Are you referring to youingpeople.com? Please be aware that custom domain registrations can be cancelled with refund if you cancel within 48 hours of the custom domain registration. After 48 hours, the domain is yours for the rest of the year, unless you wish to cancel it entirely, but without refund. This is explained in our support guide to cancelling: https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#cancel-domain

  Do not cancel a domain if you intend to use it with another hosting provider elsewhere on the web.

  The rest of your plan can be refunded if you are cancelling within 30 days of purchase and you can initiate the refund in your My Purchases dashboard.

  As this is a holiday week for many people, thanks for your patience while Staff get back to you.

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  kokkieh · Staff · Dec 25, 2017 at 12:53 pm

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  HI three,

  I’ve refunded the domain portion of your payment as well, but please note the information @justjennifer provided above regarding future availability of the domain.