Refund Money

  • Unknown's avatar
    keusee · Member ·

    Hi there.

    I requested a refund of $8.00 on February 1, 2017 but have not received it yet. I do not see a refund of $8.00 transferred anywhere in my PayPal account and am just wondering is there a misunderstanding here? I am confuse on what kind of form my refund should be in and how long this was supposed to take.

    I appreciate your cooperation here.

    Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    re: Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

    re: Canceling upgrades
    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-doublebassd · Staff ·

    Hey there,

    Hey there! I have canceled your subscription for kayssweettees.com and refunded the $18 charge back to you. It can take between 7-10 business days for the refund to reflect on your bank statement. Sorry for the inconvenience!

    Please let me know if you have any other questions.

    Take care,

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