Refund my amount

  • Unknown's avatar
    cracklevoadmn · Member ·

    Amount
    [redacted by staff]
    Product

    Product Price
    WordPress.com Personal
    cracklevo.com
    (Expires: 5th Mar 2023)Manage subscription $48.00
    Domain Registration
    cracklevo.com
    (Expires: 5th Mar 2023)Manage subscription $18.00
    Total paid $66.00

    4:23 PM
    Sushmitha
    Let me check on same, please be on hold for 2 to 3 minutes.

    4:24 PM
    Hafiz bin masood
    Now tell me when my amout will get back to my acount

    Otherwise i file acase against blue host

    4:24 PM
    Sushmitha
    Please hold on Hafiz , I am checking to confirm the billing transaction you are reffering to. Please be patient. Be on hold for 3 to 4 minutes.

    4:25 PM
    Hafiz bin masood
    Ok on hold

    Waiting for reply

    4:26 PM
    Sushmitha
    The above billing description you have give sayes the billing made against the domain name ‘cracklevo.com’. However you deleted account with us for the domain crcklevoadmn.com.

    4:26 PM
    Hafiz bin masood
    Yes i canceled it after dedeuction of large amount from my card

    4:27 PM
    Sushmitha
    And also transaction ID you provided i.e Receipt ID: 65495315, is not us. May I knpow are you haveing or hosted the domain ‘cracklevo.com’ with some else. Because seems like payment is not done from our end.

    4:27 PM
    Hafiz bin masood
    Thank you for flying with WordPress.com, a better way to blog.

    Billed To
    cracklevoadmn

    (email visible only to moderators and staff)

    Mastercard **** **** **** 2474

    Feb 03, 2022

    Order Summary
    [redacted by staff]
    Product Price
    WordPress.com Personal
    cracklevo.com
    (Expires: 5th Mar 2023)Manage subscription $48.00
    Domain Registration
    cracklevo.com
    (Expires: 5th Mar 2023)Manage subscription $18.00
    Total paid $66.00

    4:29 PM
    Sushmitha
    Please share the screenshot of your bank invoice for same above billing you are claiming, that shows the billing/payment is done from our end i.e Bluehost.com.

    As above message I can see its from WordPress.com end not us, so better to check regarding the billing with them. Because the billing payment transaction was not made by us i.e Bluehost.com.

    4:30 PM
    Hafiz bin masood
    Then what should i do ?

    Tell me how to refund my amount from wordpress

    4:31 PM
    Sushmitha
    You can see in the billing that you shared with me which says ‘Thank you for flying with WordPress.com, a better way to blog.’ > so its not done from our end ie Bluehost.com. Contact WordPress.com and check with them.

    4:31 PM
    Hafiz bin masood
    Okay

    4:32 PM
    Sushmitha
    Thank you for understanding, since it was billed from WordPress.com and not us, you must Contact them and they will further assist you with refund from their end.

    Is there anything else I can assist you with?

    4:33 PM
    Hafiz bin masood
    How i can contact with wordpress tell me its email or any other contact

    4:33 PM
    Sushmitha
    Please access their main website at http://wordpress.com/ and contact them via their support.

    4:35 PM
    Type your message here
    Plz refund to my acount

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    Never post sensitive information as a Transaction ID on a public forum. I tagged this thread to get attention from Staff.

  • staff-mckluskey · Staff ·

    Hi,

    It looks like you have opened a chargeback, but are already in touch with our Billing team. Please keep in touch with them. Here, on the forums, we won’t be able to assist with this.

  • The topic ‘Refund my amount’ is closed to new replies.