refund
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willing to end dispute but want refund. confirm refund will be issued
As I told pay pal here is story: ‘WordPress.com’ <billingsupport@wordpress.com>
To:
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Hi there,
Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback $20 fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.
Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:
Let me know if you have any questions. Thanks!
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Hey there,
Thank you for the update – it’ll take a few days for our system to reflect the update, but once it does, we will issue you the refund. We have also waived the $20 fee.
Please touch base with us in 48-72 hours if you have not received an update from our end, but I will check with our system periodically during this time to see when the dispute has been lifted.
Let me know if you have any questions.
Thanks!
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