REFUND NEEDED

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  evelien1988 · Member · Apr 21, 2015 at 4:22 pm

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  Hello,

  I got a bill for a extra year of premium account. I cancelled it, but the money still is taken from my bankaccount :(
  How do i get my money back???

  Regards
  Evelien1988

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 21, 2015 at 4:25 pm

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  It sounds like you failed to disable auto-renew.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  evelien1988 · Member · Apr 21, 2015 at 5:40 pm

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  So what your saying is….i don’t get a notification that its gonna be added with an extra year….and now i can’t get my money back? :/ omg….

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  timethief · Member · Apr 21, 2015 at 5:41 pm

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  Please be patient while waiting for Staff to respond.

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  pmciano · Member · Apr 22, 2015 at 5:57 pm

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  @evelien1988

  I’ve refunded your WordPress.com Premium Plan. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)

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  evelien1988 · Member · May 7, 2015 at 3:28 pm

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  Hello,

  I still haven’t got the refund, even tho it’s 2 weeks later now :(
  Can you please check if something went wrong?

  Thank you!

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  pmciano · Member · May 7, 2015 at 7:53 pm

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  @evelien1988

  The WordPress.com Premium Plan was successfully refunded:

  https://wordpress.com/me/billing

  Are you sure that you’re checking the correct PayPal account for the transaction in question?