Refund needed

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  rosskingsland · Member · Jul 14, 2014 at 4:34 pm

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  Hi,

  I have just bought “Standard” Theme only to then find that it is for wordpress.com only and I needed it for wordpress.org.

  How do I go about cancelling the order and refunding my account

  Thanks
  Magdalena

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 14, 2014 at 4:36 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that registered the blog and purchased the upgrades, and you are within the window of time allowed for a refund, you will be able to request a refund from your dashboard > Store > My Upgrades

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  rosskingsland · Member · Jul 14, 2014 at 4:55 pm

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  Thanks timethief,
  Unfortunately under dashboard I don’t have an option of Store and subsequently, my upgrades.

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  timethief · Member · Jul 14, 2014 at 4:58 pm

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  If you do not have the Store link that means you are not logged in as Admin under the exact same username account that registered the .wordpress.com blog in question and purchased the premium theme.

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  auxclass · Member · Jul 14, 2014 at 5:08 pm

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  If you are logged into http://rosskingsland.com/ – you will not have a store since it is not a WordPress.COM blog