refund – no longer valid card

  • Unknown's avatar
    littlekech · Member ·

    Hello
    I have to be refunded but the card used for payment is no longer valid, could you help me?

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Howdy,

    I’m seeing a refund as having been processed today. So you should be all set. Please keep in mind that while many refunds show up withing 24-48 hours, it is not unusual for them to take up to 7-10 days. And in rare cases, typically with non USA banks, even longer.

    Let us know if anything is unclear or you have any further questions.

  • Unknown's avatar
    littlekech · Member ·

    hello,

    yes I know that a refund can take up to 7-10 days.

    But my question was about the card I used to pay the first time , it is unvalid now (expired), it is an issue for the refund or not ?

    Thank you

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    But my question was about the card I used to pay the first time , it is unvalid now (expired), it is an issue for the refund or not ?

    We can only issue a refund to the same card that was originally used for the payment. If your card has replaced with a new one, the card issuer/bank will generally add the funds to the new card.

    Please reach out to the card issuer/bank to inquire further about this and they can help you out further. :)

    Feel free to let us know if there’s anything else you need and we’ll be happy to help.

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