Refund – No notification

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  outofuse99999 · Member · Sep 22, 2015 at 7:59 pm

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  Cancelled my premium account within hour of purchasing. Have had email to cancel it however had no email or notification in billing history to say I will receive a refund. I payed through paypal.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 22, 2015 at 9:53 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Receipts and Purchase History

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  timethief · Member · Sep 22, 2015 at 9:54 pm

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  If you do not locate it in your billing history type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Sep 23, 2015 at 11:45 pm

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  Hi, I was able to process the refund for you. It will show up in your account within a few days. Cheers!