Refund, no premium account

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  artecracia · Member · May 13, 2017 at 4:49 pm

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  Hi, I had been charged for the amount of $99.00 dollars in the pasts months. I need to know the reason and ask for a refund. I have not autorize any automatic payment. Cancel it inmediatly. Call me as soon as possible to [phone # redacted by mod]

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 13, 2017 at 7:56 pm

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  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that link?

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

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  gemmacevans · Member · May 15, 2017 at 9:01 am

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  Hi artecracia,

  There are no upgrades owned by the account you are logged in to. I’ve sent an email to the address on your account — I’ll follow up with you there for more information.

  Thanks!