refund not appearing in credit card balance

  • Unknown's avatar
    thegranolaspicecompany · Member ·

    i recently made a purchase of $99 but i canceled it immediately. i would like to know when my refund will go back to my credit card balance and why would it only be $72 if i payed $99.

    The blog I need help with is: (visible only to logged in users)

  • amandasjackson · Staff ·

    Hello,

    I see that this thread has been tagged with “modlook”. This means that a staff, who is better suited to help you with an account refund issue, will be notified of this. They will assist you at their earliest convenience.

  • staff-zinnia · Staff ·

    Hi –

    This was an error. I’ve processed the remaining $26 to give you a complete $99 refund. These may come through in 2 separate transactions and should reach you in about ten days. Let me know if you have any other questions.

  • Unknown's avatar
    thegranolaspicecompany · Member ·

    Hi! I haven’t received the complete refund, only the $26. Can you look at that for me please? Its been more than 10 days.

  • staff-zinnia · Staff ·

    We have processed a $99 refund to match your purchase price. If you haven’t received the funds yet it is best to check in with your financial partner. They will be able to tell you how it is going to be listed on your statement and when you can expect the money in the account. We have no control over how long they choose to hold on to the money.

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