Refund not issued

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  arosik · Member · Apr 7, 2020 at 5:35 pm

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  I have cancelled my domain auto-subscription within the 30 day window. I also did not receive any email reminding me that this purchase was scheduled. The charge was billed on April 1st. I have not received an email regarding a refund either.

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  staff-blorbo · Staff · Apr 7, 2020 at 7:29 pm

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  We have absolutely no history of domains, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the domain you’re referring to?

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  arosik · Member · Apr 8, 2020 at 12:07 am

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  /Users/annaliserosik/Desktop/Screen Shot 2020-04-07 at 5.06.39 PM.png

  The domain was adequate-nutrition.com

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  arosik · Member · Apr 8, 2020 at 12:08 am

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  I can send you the bank statement and the PayPal receipt.

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  kokkieh · Staff · Apr 8, 2020 at 5:41 am

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  The domain, adequate-nutrition.com, belongs to a completely different account than the one you’re using to post here, and has not been cancelled.

  Please log out of the arosik account, and log back in as the username you used to buy that upgrade. Then you can contact live chat support at https://wordpress.com/help/contact for help cancelling the upgrades.

  If you don’t remember the login details for the correct account, you can use the PayPal transaction ID from your receipt to regain access to the account via our account recovery form:

  Recover Your Account

  Please do not post that transaction ID, or any other personal or payment information, here in the public support forums.