Refund not issued because 96 hours policy is ludicrous
-
I would like the rest of my money back. The bot told me I could only speak to a human in a plaid plan. What a load of nonsense.
I seriously hope this is published for the public to see.The blog I need help with is: (visible only to logged in users)
-
Hi Angela,
I’ve added the modlook tag to your thread so the staff can see it. A member of the customer support team should review your request and reply as soon as possible.
-
The 96 hours refund windows isn’t ludicrous, it is due to international ICANN-regulations.
-
Registering a custom domain isn’t something that should be taken lightly. I think it is generous to give people four days to change their mind. After that point the wheels of the Interweb have added your new domain to the list of billions of others.
You must have wanted that domain originally otherwise why register it? If you have missed the refund window then perhaps ask staff to recover it for you. You could use it with a site elsewhere.
-
Whats more ludicrous is that I was told I cannot speak to a human because I no longer have a paid account. I can speak to a human is most other companies but I’m no longer worthy enough in WordPress.
-
-
Hi @angelawhyborn we’ll be glad to help with any questions here regarding the purchase of the domain name. Feel free to let us know how we can help at this point.
-
Hi Angela,
I understand how frustrating that must feel, especially when you’re trying to resolve a billing issue and keep getting automated responses.
If your refund request was denied because of a 96-hour policy window, the best next step is to contact billing support directly rather than relying on chat automation. Refund eligibility is usually determined by the platform’s published refund policy, and exceptions (if any) are handled by the billing team not by bots.
If you’re being prompted to upgrade just to speak to a human, that doesn’t sound like a proper resolution path for a billing dispute. Refund and account issues are typically handled through a dedicated support or billing contact form, regardless of plan level.
I’d recommend:
- Submitting a formal ticket through the platform’s billing/contact page.
- Clearly stating the charge date, amount, and reason for the refund request.
- Asking for clarification in writing on how the 96-hour policy was applied in your case.
Keeping the request factual and specific tends to get better results than escalating emotionally even though I completely understand the frustration.
Hope you’re able to get this resolved quickly.
WordPress.com Forums 