REFUND NOT ISSUED OR RESPONDED TO EIGHT DAYS LATER

  • Unknown's avatar
    fairiemoonchild · Member ·

    I have written over four letters to you requesting help with a refund I have not received. My assistant has written several requests as well. The only response we
    have received was a lame reply totally ignoring that we’d all ready taken this step:

    “Hello,

    You can cancel your purchases and get a full refund directly from the Store section of your dashboard.

    I Hope this helps, let me know if you have any more questions.
    —
    Paolo B”

    While I appreciate WP is supposedly a volunteer community, it is still a business that sells a product. Themes, upgrades, etc. I don’t appreciate the now 8 days later without a satisfactory reply or refund.

    The fact is, through WP I spent money and bought a theme & upgrade with the understanding, ‘if it didn’t work out’ I could easily get a refund.” Not only was time and effort wasted with the theme, not days upon days to get a refund. This is not exactly what one would call “Good Business” or Good Business Ethics.

    I have taken the proper steps to receive a refund. My assistant has followed up also. Still, no refund, no response from WP or Studiopress. WordPress managed to take the money immediately, but can’t even send a reply that addresses the situation over a week later.

    Please contact Studiopress and submit my Refund Immediately. $75 for Theme, $30 for upgrade.

    I will definitely, from this point on, be going out of my way via personal and work blog, Twitter and Facebook to warn people about WordPress’s lack of business ethics that the trap one gets stuck in when you use this product.

    Please Respond in an appropriate manner, addressing this situation and seeing that the refund requested has been submitted. This has not been an enjoyable adventure aboard WordPress.

    Thank You.

    Samantha
    FairieMoonChild’s blog
    Blog url: http://fairiemoonchild.wordpress.com/

  • Unknown's avatar
    fairiemoonchild · Member ·

    (all typos are free entertainment, however, the body of this letter WOULD like a response and refund!)

  • staff-blorbo · Staff ·

    I have reviewed your case and apologize for the delay.

    Your upgrades have been canceled and refunded as requested. Depending on your credit card provider, it can take up to 10 days to see the credit on your statement.

    It does not look like you attempted to request a refund from the Store section of your blog’s Dashboard, but I’ll see if something else was blocking it.

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