Refund not processed on cancelled subscription

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  astro4342 · Member · Aug 15, 2022 at 8:37 pm

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  Refund not processed on cancelled subscription

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  astro4342 · Member · Aug 15, 2022 at 10:11 pm

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  I cancelled my subscription on a business account purchase and requested for a refund within the 14 day period and still haven’t received my funds yet. No chat support or a way to contact a support member directly. Someone please help.

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  supernovia · Staff · Aug 15, 2022 at 11:00 pm

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  Hi there, I can see the refund was sent. It can take several business days for that to route back properly and appear on your statement.

  If after 2 weeks you still don’t see the refund on your account, we can provide ARN info which you can use to find the refund with your bank.

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  astro4342 · Member · Aug 15, 2022 at 11:05 pm

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  okay, i appreciate the update. thank you.

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  supernovia · Staff · Aug 15, 2022 at 11:05 pm

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  I’ve found your extra request and merged it into this one. Going forward, please reply here if you need more help with this issue.

  I can confirm the refund was sent on August 13. It will need time to route back to your bank, though.